Export Customer Service Coordinator

Export Customer Services Coordinator
Salary: Competitive Salary - Dependent on experience
Location: Redditch, Worcestershire
Contracted Hours: Monday to Friday 37.5 hours - Hybrid 4 days in office & 1 from home
Permanent


About the Export Customer Services Team
Our clients Export Customer Services team help deliver great service across borders. Connecting international customers with their UK operations, coordinating orders, keeping customers informed and working with colleagues and logistics partners to help shipments run smoothly.
We're looking for an organised, customer-focused coordinator who enjoys solving problems and taking ownership. If you like building relationships, getting the detail right and keeping things moving in a busy environment, this could be your next step.

Purpose of the Role:
You'll be a key point of contact for export customers, coordinating orders from enquiry through to dispatch and delivery follow-up. Working with sales, planning, warehousing and logistics, you'll help deliver accurate orders, clear communication and the documentation needed for international shipments, resolving issues early and keeping customers informed throughout.

Key Responsibilities:

• Enter, confirm and manage orders in SAP, from receipt through to delivery.
• Coordinate with production planning, warehouses and freight forwarders across UK sites
• Prepare export documentation, including commercial invoices, packing lists, certificates of origin and dangerous goods or hazardous goods paperwork where required.
• Ensure compliance with Incoterms, customs requirements and export controls.
• Act as the main point of contact for our clients sister companies, applying the agreed intercompany rules of engagement.
• Proactively communicate lead times, delays and solutions before customers need to chase.
• Support on-time, in-full (OTIF) delivery performance and order accuracy KPIs.
• Contribute to the continuous improvement of export processes.

The Rewards:

• A competitive salary
• Holiday 25 days rising to 28 days with service, plus bank holidays
• A company pension contribution of up to 10%
• Private healthcare for you, with option to add family
• Group life cover at 6x your annual salary
• Global Income Protection (PHI)
• Enhanced maternity and paternity pay
• Staff discount platform & Cycle to Work scheme
• Dedicated Service Awards for reaching key milestones
• Selected discounted products (clients own)

Requirements:
Essential

• Experience in export customer service, shipping or international order management.
• Working knowledge of Incoterms and export documentation.
• Strong ERP skills, preferably SAP, and confidence using Excel.
• Clear, confident communication across cultures and time zones, with a proactive approach to resolving problems and escalating issues when needed.
• Excellent organisation and attention to detail, with the ability to remain accurate under pressure and manage competing priorities.

The Support:
You won't be expected to navigate export alone. From day one, you'll receive a structured induction and hands-on guidance from experienced customer service colleagues, helping you build confidence in our products, systems, order processes and export documentation. Your manager will support you with priorities, development and more complex customer issues, while colleagues in sales, planning, warehousing and logistics will help resolve availability and shipment queries. With clear procedures and people to turn to when an issue needs escalating, you'll have the support to take ownership without having to have every answer immediately.


Please apply in the first instance with a copy of your CV.

INDKM